Cancellation Policy

Pluxa Ltd. (“Pluxa”) offers serviced apartments to customers who book directly through its website or through other booking platforms. This policy applies to all bookings made through Pluxa’s website and other booking platforms.

Free Cancellation

Pluxa offers free cancellation for any bookings cancelled up until 72 hours prior to check-in time. Any cancellations made within 72 hours prior to check-in will result in a charge for one night’s stay.

Different Cancellation Policies for Specific Apartments

Pluxa may offer a different cancellation policy for certain apartments, which will be clearly stated on the apartment’s booking page. Customers are advised to carefully review the cancellation policy for each individual apartment before making a booking.

Cancellation Procedure

To cancel a booking, customers must contact Pluxa’s customer service team at 0121 582 2952 or enquiries@pluxa.co.uk. Customers must provide their Booking ID and follow the instructions provided by Pluxa’s customer service team.


Refunds for cancelled bookings will be processed within 14 days of cancellation. The amount refunded will be the amount paid for the booking minus any charges incurred due to late cancellation or any other charges that may apply.

Changes to the Cancellation Policy

Pluxa reserves the right to change its cancellation policy at any time. Any changes to the cancellation policy will be posted on Pluxa’s website and will take effect immediately.

Governing Law

This cancellation policy is governed by the laws of England and Wales. Any disputes arising out of or in connection with this cancellation policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions or concerns about Pluxa’s cancellation policy, please contact us at 0121 582 2952 or enquiries@pluxa.co.uk.